Frequently asked questions

For now, KuyaYos covers Metro Manila only — all 16 cities and 1 municipality of NCR. If you're just outside (Rizal, Cavite, or Bulacan), feel free to reach out and we'll let you know if we can dispatch, though coverage outside Metro Manila isn't guaranteed yet.

Every KuyaYos tradesperson goes through a multi-step vetting process before they can accept bookings. We require a valid NBI clearance and a government-issued ID to confirm identity and good moral standing, and we review each applicant's trade background before approving them.

After every completed job, customers can leave feedback that goes straight to our team — anyone who stops meeting our standards is removed from the network.

Each quote is set by the tradesperson based on the complexity of the job, current industry rates, and what they find during their initial on-site assessment. You'll see the full labour quote (and a separate materials estimate, when applicable) before any work begins.

The only time additional charges come up after work has started is when something hidden surfaces — for example, water damage behind a wall, or wiring that's worse than the photos showed. If that happens, your tradesperson will pause, explain what they found, and only continue once you've approved the revised price.

In most cases, your tradesperson will source the materials and quote them separately from labour, so you only pay for what's actually needed. If you'd prefer to buy specific materials yourself — for example, a particular brand of fixture — just let your tradesperson know in advance.

The fastest jobs are the ones where any requested materials are already on-site when the tradesperson arrives.

Our primary payment methods are GCash, Maya and bank transfer. Your tradesperson will share their preferred receiving channel once you've confirmed the quote.

Same-day and after-office-hour bookings are possible but depend on tradesperson availability, and they're limited to weekdays. Submit your booking as early in the day as possible and flag the urgency in the description — the earlier we know, the better the chance we can match you the same day.

If a typhoon, heavy flooding, or any other natural event makes it unsafe for your tradesperson to travel or work, we'll reschedule the booking for the next safe date or issue a refund — whichever you prefer. We won't ask anyone to work when conditions are unsafe.

Yes — KuyaYos offers senior citizen and PWD discounts. The discount is processed as a rebate after the job is complete: email [email protected] with your booking reference number and a clear photo of your senior or PWD ID, and we'll process the rebate within a few business days.

Tipping is welcome but never expected. Your tradesperson is paid fairly through KuyaYos, and a thank-you message or a positive review goes a long way. If you do want to tip, hand it directly to the tradesperson at the end of the job.